Shipping
- Orders are processed within 1–3 business days.
- Delivery time depends on location and shipping provider.
- Shipping fees are calculated at checkout.
Delivery
Customers are responsible for providing accurate delivery information. Prime Roots is not responsible for delays caused by incorrect addresses.
Returns
Due to the nature of food products, returns are accepted only if:
- The product arrives damaged
- The wrong item was delivered
Requests must be submitted within 48 hours of receiving the order.
Refunds
Approved refunds will be processed through the original payment method within 7–10 business days.